Information We Collect
At Evolve Glow, we collect information that helps us provide better financial analysis services. We're transparent about what we collect and why we need it.
Personal Information You Provide
- Contact details including name, email address, and phone number
- Business information such as company name, industry, and size
- Financial data you choose to share for analysis purposes
- Communication preferences and feedback
- Account credentials and security information
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain technical information:
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited and time spent on our platform
- Location data based on IP address (country and city level only)
- Performance metrics to improve our service quality
We collect this information in compliance with Thai Personal Data Protection Act (PDPA) and international privacy standards. You always have control over what personal information you share with us.
How We Use Your Information
We use your information solely to provide, improve, and protect our financial analysis services. Here's specifically how we use different types of data:
Service Provision
- Delivering customized financial analysis reports
- Providing industry benchmarking and trend insights
- Maintaining your account and service preferences
- Processing payments and managing billing
Communication and Support
- Responding to your inquiries and support requests
- Sending important updates about your account or services
- Sharing relevant industry insights you've requested
- Notifying you about service changes or improvements
We never use your financial data for purposes beyond what you've explicitly authorized. Your business information remains confidential and is never shared with competitors or unauthorized parties.
Information Sharing and Disclosure
We maintain strict control over your information. We only share data in specific, limited circumstances that directly support your service experience.
Service Providers and Partners
We work with trusted third parties who help us deliver our services:
- Cloud storage providers for secure data hosting
- Payment processors for billing and subscription management
- Analytics tools to understand service performance
- Customer support platforms to assist with your inquiries
All service providers sign strict confidentiality agreements and can only access information necessary for their specific function.
Legal and Regulatory Requirements
We may disclose information when required by Thai law or other applicable regulations, such as:
- Compliance with legal proceedings or government requests
- Protection of our legal rights and property
- Prevention of fraud or security threats
- Regulatory reporting requirements for financial services
We never sell, rent, or trade your personal information. Your data is not used for advertising purposes or shared with marketing companies.
Data Security and Protection
Protecting your information is fundamental to our business. We implement comprehensive security measures designed to safeguard your data at every level.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated backup systems with secure recovery procedures
- Network monitoring and intrusion detection systems
Organizational Measures
- Limited access policies - employees only access data needed for their role
- Regular privacy and security training for all staff
- Incident response procedures for any security concerns
- Annual third-party security certifications and assessments
While we implement industry-leading security measures, we also encourage you to protect your account by using strong passwords and keeping your login credentials confidential.
Your Privacy Rights
Under Thai PDPA and international privacy laws, you have several important rights regarding your personal information. We make it easy for you to exercise these rights.
Access and Transparency Rights
- Right to Access: Request a copy of all personal information we hold about you
- Right to Information: Understand how your data is processed and why
- Right to Data Portability: Receive your data in a structured, machine-readable format
Control and Correction Rights
- Right to Rectification: Correct any inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Restriction: Limit how we process your information
- Right to Object: Opt out of certain types of data processing
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@evolve-glow.com or call +6674451145. We respond to all requests within 30 days and provide clear information about any actions we take.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention practices are designed to balance your privacy with business and legal requirements.
Retention Periods
- Account Information: Retained while your account is active plus 3 years after closure
- Financial Analysis Data: Kept for 5 years to support ongoing service improvements
- Communication Records: Maintained for 2 years for customer service purposes
- Marketing Data: Deleted immediately upon unsubscribe request
When data reaches the end of its retention period, we securely delete or anonymize it. You can request earlier deletion of your data by contacting our privacy team, subject to legal and contractual obligations.
International Data Transfers
As a financial analysis company serving clients across different regions, we may transfer your data internationally to provide our services effectively. We ensure all transfers meet strict privacy and security standards.
Transfer Safeguards
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent privacy protections
- Binding corporate rules for transfers within our organization
- Explicit consent for specific transfer purposes when required
All international transfers comply with Thai PDPA requirements and maintain the same level of protection as if your data remained in Thailand.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates may be posted directly to this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.